Client Service Manager

Kristel Ongoco

Kristel started at Entourage in May 2017 having spent 12 months prior learning the ins and outs of the finance industry with Vincent Moore.
Kristel is an empathetic and dedicated loan administrator, with her Bachelor of Commerce & Science (Finance & Psychology) she’s uniquely placed to be able to support clients through the ups and downs that can occur during the process.

Kristel has an innate ability to put together a loan application, coupled with her dedication to cultivating relationships she is able to get a result much faster for our clients and have them in their new home that much sooner.

She loves being able to help First Home Buyers, holding their hands through a sometimes confusing process, and saving those with existing loans money to be better spent on the important things in life… like ice-cream.

Recently, Kristel’s attention to detail, time management, incredible customer service and dedication to her role has been recognised by both the MFAA and at the Better Business Awards, named a Finalist in the Best Loan Administrator category at both awards.


  • MFAA Finalist for Best Loan Administrator (Victoria) 2020
  • Australian Broking Awards Finalist for Best Loan Administrator (Victoria) 2020
  • MFAA Finalist for Best Loan Administrator (Victoria) 2019
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