The privacy of your personal information is important to us. Our Privacy Policy governs how we collect and use your personal information. This policy explains how we respect your right to privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
We may collect personal information from you via telephone when we do business with you, and from our website. The personally identifiable information we may collect includes your name, address, telephone number, social media accounts, email address and financial information.
Compliance and Anti-Money Laundering (AML/CTF) Collection:
To fulfill our legal obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act), we also collect, verify, and handle specific personal information (and in some circumstances, sensitive information) to conduct Customer Due Diligence (CDD) and ‘Know Your Customer’ (KYC) checks.
- For Individuals: This includes full legal name, date of birth, residential address, and information contained within government-issued identity documents (such as driver’s licences, passports, or Medicare cards).
- For Corporate Entities/Trusts: This includes company structure details, trust deeds, and the identity and verification details of beneficial owners, directors, or individuals acting on behalf of the client.
- Sensitive Information: Where required by law to evaluate risk—such as determining whether you are a Politically Exposed Person (PEP)—we may handle information regarding your political associations, public profile, or relevant criminal history checks.
When we request your personal information, we will identify which information is necessary and which information may be provided at your option. If you choose not to supply any of the optional information we request, our ability to assist you may be limited.
We will use your personal information:
- to conduct our business;
- to complete a transaction on your behalf;
- to provide you with information about our products and services across the entire Entourage Group which include Entourage Finance, Entourage Property Advisory, Entourage Mornington, Entourage Byron Bay, Entourage Geelong, Entourage Asset Finance and Entourage Legal;
- for our internal administrative, marketing, planning, product development and research requirements;
- [AML/CTF Purpose] to meet our statutory compliance and reporting obligations under Australian AML/CTF legislation.
You may opt out from receiving any communications from us at any time, except where those communications are required for the operation of our business.
If you want to opt out of receiving communications from us, please contact us.
We do not sell or provide any of our client lists or personal information to any third party. The only situation in which we will disclose personal information about you to anyone outside Entourage Finance, Entourage Property Advisory, Entourage Mornington, Entourage Byron Bay, Entourage Geelong, Entourage Asset Finance and Entourage Legal is where we must identify you to our lenders and agents in the ordinary operation of our business.
In those cases we will only disclose that information that is strictly required, and ensure that your personal information is handled on a confidential basis. These third parties are strictly prohibited from using your personal information for any purpose other than in the pursuit of business related to Entourage Finance, Entourage Property Advisory, Entourage Mornington, Entourage Byron Bay, Entourage Geelong, Entourage Asset Finance and Entourage Legal. .
Otherwise, we will not disclose personal information unless we are required to do so by law.
AML/CTF Regulatory Disclosures and ‘Tipping Off’ Exception:
We may disclose your personal information to third-party identity verification services, government agencies, or regulatory authorities (such as AUSTRAC) to meet our compliance checks. Under the AML/CTF Act, we are legally prohibited from disclosing when a suspicious matter report (SMR) is being considered or has been submitted to AUSTRAC.
At any time, you may ask us to give you a list of the personal information we hold, and copies of that personal information. We will endeavour to provide you with the data within 30 days of receiving your request. We may incur costs in giving you that information, in which case we reserve the right to charge you a reasonable fee to cover those costs. [Please note: Your rights to access, correct, or receive notification about your personal information under the Australian Privacy Principles will be limited where exercising those rights would conflict with our statutory AML/CTF “tipping off” restrictions.]
If you believe that we are holding inaccurate or incomplete data about you, you may ask us to correct it.
We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions.
AML/CTF Data Minimisation and Retention:
In accordance with regulatory guidelines, we practice strict data minimisation. Where we utilize digital or biometric identity verification tools, we seek your explicit consent. We focus on recording the essential text-based data fields required for verification rather than permanently storing full copies or photocopies of physical identification documents, unless strictly required for another legal transaction purpose. Customer due diligence data and transaction records collected under the AML/CTF Act will be retained securely for the legally mandated period of seven (7) years after the business relationship ends, following which it will be securely destroyed or permanently de-identified.
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or exposure. All Entourage Finance, Entourage Property Advisory, Entourage Mornington, Entourage Byron Bay, Entourage Geelong, Entourage Asset Finance and Entourage Legal staff are required by the terms of their employment to maintain the confidentiality of customer information. Access to your information is restricted to those employees whose job requires that information. Access to our computer systems is restricted through password protection, internet firewalls and routers. We also adhere to the privacy policy outlined by Zetaris, who provides software to access and report on data held by us for our own internal business use.
You can make any requests relating to your personal information, or any complaints regarding treatment of your privacy by contacting our Privacy Officer by email at info@entourage.com.au.
Entourage Finance
ABN: 63 605 295 234
ACL: 475676
Entourage Property
ABN: 92 637 428 070
Real Estate Licence: 083861L
Entourage Mornington
ABN: 29 660 880 991
CRN: 541819
Entourage Asset Pty Ltd
ABN: 39 678 329 694
Entourage Byron Bay Pty Ltd
ABN: 13 678 329 961
CRN: 562042
Entourage Geelong Pty Ltd
ABN: 58 694 976 031
CRN: 579623
Entourage & Associates Pty Ltd (trading as Entourage Legal)
ABN: 82 685 715 824
L5, 9-11 Cremorne Street
Cremorne, 3121
P: 03 9241 1651
E: info@entourage.com.au
View the Credit Guide for each of our brokers online here (last updated November 2024):
| Candice Joseph | View Credit Guide |
| Damien Roylance | View Credit Guide |
| Hume Leow | View Credit Guide |
| Jack Stevens | View Credit Guide |
| Kathryn Stephens | View Credit Guide |
| Nic Don | View Credit Guide |
| Nick Ash | View Credit Guide |
| Nittaya Boyland | View Credit Guide |
| Vincent Moore | View Credit Guide |